Duckaroo accepts returns and exchanges in accordance with consumer law.
Change of mind
Please note we are not required to provide a refund or replacement if you change your mind, however, if you return your items with proof of purchase within 7 days of purchase we will provide you a credit note for your purchase.
Please note there are no returns/exchanges on livestocks. We offer a limited guarantee so long as proof can be shown that your water quality is as it should be for the breed of fish.
Faulty
If your purchase is faulty, please return your purchase to our store and we will repair or replace the item within a reasonable time.
Process
Please contact hello@aquaticswandesign.com.au to look for any solutions or notify the refund request within 7 days of receiving the items. Refundable items must be in original condition and should not have any sign of being used as we don't sell any second hand products on our website.
All online returns should be posted to:
Duckaroo – Returns
10 Lincoln Place,
Stretton,
QLD 4116,
Australia
Please allow up to 7-10 business days for your return to be processed. You will be notified via email as soon as your return have been completed. Please note we are not responsible for merchandise returned to our online store that is lost in transit or for any return postage charges incurred.
